Delivery & returns

Delivery

We confirm stock availability, delivery coverage, transport fees and estimated delivery timing before you pay. Delivery fees depend on the destination and method selected.

Order confirmation

An inquiry does not reserve stock. An order is confirmed only after Adeo Kids explicitly confirms availability and agreed payment and delivery terms.

Damaged or incorrect items

Please contact us promptly if an item arrives damaged or the contents differ from what was agreed. Keep the item, packaging and purchase details so we can review and resolve the issue under applicable Kenyan consumer protection requirements.

Returns

Contact us before returning goods so we can agree on the appropriate process. Your statutory consumer rights remain unaffected. We will confirm the return process with you, consistent with applicable Kenyan consumer protection law.

For delivery questions, contact us on WhatsApp at +254 720 016 698. Cash on delivery depends on delivery area and courier availability; ask before ordering.